Join the Finch Global Team

About Us:

At Finch, we are dedicated to simplifying ecommerce through innovative solutions that drive revenue, enhance customer lifetime value, and improve customer experience. With over 15 years in the industry, we offer a full suite of services, including creative, SEO, CRO, paid media, and more. We value the trust and experience of our clients and believe that sales and customer service teams must work closely together to ensure client success. We are now looking for a dynamic Director of Business Development who will build and lead our sales efforts while helping define a new approach to acquiring customers and developing strategic partnerships.

Position Overview:

As our Director of Business Development, you'll be responsible for driving Finch's growth from start to finish. You'll manage the entire sales process, from finding potential customers to closing deals. You'll also work closely with our marketing team to generate leads and optimize our sales process. And last but not least, you'll build strong relationships with our partners and make sure they're aligned with our customer service team to ensure long-term client satisfaction.

So, if you're a sales leader with agency experience who's looking for a challenge and a chance to make a real impact, we want to hear from you! We're a team that values trust, collaboration, and customer focus, and we're excited to add someone special to our tribe.

Key Responsibilities:

• Lead Generation: Develop strategies with the marketing team to drive high-quality leads and fill the sales pipeline.
• Sales Process Optimization: Continuously refine the sales process to improve conversion rates and increase closed-won percentages.
• End-to-End Sales Management: Own the lead-to-close process, handling everything from discovery calls to contract negotiation and deal closure.
• Team Leadership: Oversee and mentor the Account Development Representative (ADR) team, ensuring effective outbound strategies and consistent performance.
• Partner Program Development: Build and manage a referral network, identifying and nurturing partners for cross-selling and referral opportunities.
• Key Account Management: Post-sale, maintain relationships with top-tier accounts, working closely with the CSM team to support renewals, growth, and long-term success.
• Collaboration: Foster strong collaboration between the sales and CS teams to ensure seamless client onboarding and a focus on customer experience and trust.
• Sales Goals: Drive the company’s quarterly and annual sales targets.

Qualifications:

• Bachelor’s degree in a related field, or equivalent experience.
• 3-5+ years of sales experience in a marketing agency environment, with at least 1 year in a leadership role within ecommerce or digital marketing.
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of ecommerce services (SEO, CRO, paid media, etc.).
• Excellent leadership, communication, and negotiation skills.
• Ability to think strategically and execute tactically.
• Familiarity with CRM systems (HubSpot preferred) and sales analytics tools.
• Willingness to travel for events and client meetings as needed.

Why Join Finch?

• Be part of a forward-thinking company revolutionizing the ecommerce space.
• Build and own a sales program from the ground up with a focus on customer experience and trust.
• Work in a dynamic, remote-friendly environment with a talented, collaborative team.
• Competitive salary, benefits, and opportunities for professional growth.

Diversity & Inclusion:

At Finch, diversity is a core value that drives innovation and strengthens our team. We are committed to fostering an inclusive environment where every employee feels valued, respected, and empowered to contribute to our shared success. We believe diverse perspectives and experiences are essential to driving creativity and growth. Finch is proud to be an equal opportunity employer, welcoming applicants from all backgrounds, regardless of race, gender, sexual orientation, or any other status.

How to Apply

Fill out and submit the form on this page below the list of open positions.

Location note:
Preferred - Salt Lake City
Other - Utah or East Coast 

About Us:

We are a global company with employees on 3 continents and we work very closely together to create the most powerful advertising management platform on the planet. We are a diverse group by background, but we are a very close group by common cause and relationships. Being a Fincher means something to all of us. It characterizes integrity, trust, commitment, grit, and ambition. Our culture is rich, but yet very simple. Respect, fun, and individual performance are key values we live by. 

We are a small team of experienced industry experts who love to solve challenging problems and have fun in the process. We are extremely passionate and have a work environment based on trust and integrity.

Finch offers a very attractive compensation plan, benefits, health insurance, flexible work hours, and a truly unique work environment.

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Client Success Manager. The Client Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving retention and growth. The ideal candidate will have a passion for customer success, excellent communication skills, and a strong understanding of marketing principles.

Key Responsibilities:

• Build lasting relationships with your accounts that sets us apart from the competitors.
• Execute meaningful, prompt, accurate and reliable advisor role with your accounts with clear demonstration of understanding digital advertising.
• Define clear success plans for your accounts with supporting engagement and communication plans.
• Monitor and report on account performance focused on ARR, Churn, Growth, and Renewal success.
• Become a trusted advisor by being an expert aligned to the customers success expectations.
• Farm growth opportunities and pass them through defined workflows.
• Keep client contacts current on the latest news, trainings, services, and product changes.
• Maintain thorough and consistent customer records via CRM software.

Qualifications:

• 2+ years experience as a CSM or Account Manager focused on account management, development, and revenue responsibility.
• 2 to 5+ years experience with E-Commerce, Digital Marketing, paid media management, and/or Agency experience.
• Significant prior experience defining and implementing success and engagement strategies for accounts.
• Significant experience overseeing process, change management, coaching and mentoring team members, and fostering a culture of collaboration.
• Strong communication and interpersonal skills and an ability to build professional relationships at all levels of the organization – internally and externally.
• Understand market trends and keep up to date with the latest developments, trends and technology impacting our function and industry.
• Developed problem solving and negotiation skills.
• Willing to get creative and be innovative to drive continued success.
• Ability to make formal and informal presentations to staff and clients.
  Commitment to learn, improve and be part of our great success story.

Benefits

• Competitive salary and benefits package.
• Flexible time off.
• Flexible work setting.
• Referral programs and bonuses.
• Parental leave.
• Generous recognition of local holiday schedules.

How to Apply

Fill out and submit the form on this page below the list of open positions.